New Voices at the Civic Table: How six human service organizations are supporting the civic engagement of community members

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We have to learn how to solve problems. We can’t just stand there. We have to speak up.
        – Community participant in Minneapolis

Contributor(s): Laura Pinsoneault

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  In 2005, the Alliance for Children and Families launched the New Voices at the Civic Table initiative with the support of the Rockefeller Brothers Fund and the Carnegie Corporation of New York. New Voices focused on building the capacity of nonprofit human service organizations to support the civic engagement efforts of clients. The Alliance provided technical assistance and mini-grants to six member organizations to implement civic engagement efforts over a seven-month period.

The unique efforts of these six organizations provide the base for further dialogue among Alliance member organizations and other stakeholders about the role and future of civic engagement in the human services field.

By September of 2006, more than 460 constituents (individual clients and community members) participated in civic engagement activitiesconstituents that included recipients of mental health services, persons living with HIV, youth graduates of a recovery program, parents lacking resources for child care, and non-English speaking immigrants.

These six initiatives targeted:

  • self-efficacy efforts promoting individual growth of constituents,
  • training and support to help constituents identify their own civic interests,
  • mobilizing efforts bringing together large numbers of constituents with common policy goals, and
  • organizing efforts drawing on intensive training to build core constituent groups interested in making progress on multiple policy issues.

With the support and encouragement of their organizations and community partners, constituents learned how to join public debate and influence the people and institutions making decisions on their behalf. Over seven months, constituents:

  • became familiar with the civic process;
  • developed strategic advocacy plans;
  • learned how to communicate in public settings;
  • organized neighborhood meetings;
  • met with elected representatives, public officials, and providers; and
  • advocated on behalf of their and their families’ needs.

More specifically, constituents:

  • gained seats on city decision-making bodies, including one city’s HIV Planning office and another county’s housing board;
  • obtained a signed agreement from a state senator to bring forward a bill to increase public benefits and the English as a Second Language (ESL) education budget;
  • addressed local media outlets with televised commentary on universal Pre-K and expanded child care programs; and
  • took the lead in planning a community-wide advocacy training, where a regional director from the office of the governor was featured as a keynote speaker.

All six participating organizations have continued working with constituents on various civic engagement efforts. At least three organizations launched newly focused programs that came directly out of their New Voices participation.

Three organizations attracted media coverage, and three leveraged additional funds to support their New Voices activities.

The pilot efforts launched by New Voices in 2006 generated useful data for further dialogue on integrating civic engagement efforts within human service organizations.

The experiences of constituents and organizations provide additional background for discussions on:

  • the meaning of civic engagement for recipients of human services and the organizations that serve them,
  • the options for integrating and implementing civic engagement practices within service delivery models, and
  • the necessary tools and infrastructure for sustaining viable civic engagement efforts.

As a result of the New Voices efforts, further progress towards integration of civic engagement should center on:

  • building a cohesive framework for integrating civic engagement that is consistent with the mission and vision of an organization,
  • generating tools that allow organizations to demonstrate the value and effectiveness of civic engagement for constituents and their organization, and
  • identifying and securing resources to build the infrastructure for civic engagement efforts.
 

(c) 2009 - Alliance for Children and Families: www.alliance1.org