Representatives from several Alliance for Children and Families member organizations selected the nearly 40 performance topics that are compared and analyzed as part of the Alliance National Benchmarking Initiative.
Decisions made by this group, the Alliance Benchmarking Advisory Committee, were guided by input from an online national interest survey.
Benchmark comparison topics are broken down into eight key areas:
Residential
- Length of stay (by program type)
- Occupancy
- Discharge status
- Use of restraint (usage rate and number of injuries by program type)
- Medication errors (by program type)
- Violence and aggression injuries (for both males and females)
- Violence and aggression property damage (for both males and females)
- Self-harm (for both males and females)
- Client satisfaction (among both adults and youth)
Foster Care & Therapeutic Foster Care
- Placement stability (by program type)
- Length of stay (by program type)
- Violence and aggression (by program type)
- Self-harm (by program type)
- Discharge status (by program type)
- Timeliness of reunification (by program type)
- Occupancy (by program type)
Economic Advancement
- Cost per client served
- Cost per loan dollar
- Client satisfaction
- Income increase outcomes
- Credit score increase outcomes
Administration
- Current ratio
- Percent revenue (by source)
- Management and general (as percent of expenses)
- Fundraising (as percent of expenses)
- Total wages (as percent of expenses)
- Cost per client served and per hour (by service)
- Staff retention (by role)
Outpatient
- Outpatient productivity
- Missed appointment and cancel rate
- Client satisfaction (both overall and by outcome)
Early Childhood/Education
- Physical intervention rate
- Grade level performance
Family Preservation
- Cost per family and per hour of service (by service level)
- Service outcomes (by service level and for families and children)
- Productivity (by service level)
Juvenile Justice
- Rate of program completion according to treatment plan
- Recidivism (after 6-12 months)
For more information, contact the Alliance Member Relations Department.
