Position: Care Team Coordinator – Caminos Program West
Position Responsible To: Caminos Program Director
FSLA Classification: Salaried/Exempt
Position Summary: The Care Team Coordinator provides effective leadership and management to uphold The Board of Child Care’s Trauma Informed Care Culture for clients, families, and staff. The Care Team Coordinator provides adaptive leadership through supportive coaching and mentoring to direct care, supervisory staff and therapists to inspire and encourage our workforce and promote integrity. He/She ensures the creation of strong systems and methods of performance excellence, while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The Care Team Coordinator ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the treatment expectation. The Care Team Coordinator demonstrates knowledge of and familiarity with both Board of Child Care and Office of Refugee Resettlement Policy and Procedures relating to the care and supervision of Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.
• Demonstrates adaptive leadership through supportive coaching and mentoring to direct care, supervisory staff and therapists through regular administrative supervision and training opportunities. Integral person responsible for the professional development of the department, recognizing the importance of addressing vicarious trauma for staff. Responsible for providing regular feedback and annual evaluation for unit supervisors and social workers.
• Involved in interviewing and onboarding new employees for the department. Integral in the orientation process for staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
• Responsible for ensuring the collaborative process between the unit supervisors and therapists occurs on a consistent and on-going basis to ensure that the clinical programming is developed, implemented and maintained within the lens of integrative treatment.
• Maintain a presence in the units to provide support and coaching for staff, as well as provide opportunities to witness, demonstrate, and role model Trauma Informed Practices and Integrated Treatment.
• Coordinates with the clinical services staff, specialty services staff and other staff in the provision of services and programs for clients through the therapeutic team approach.
• Oversees the implementation of the guidance plans, evidence based practice models and any other specialized interventions in a manner that is individualized and can grow and change based on the needs of the youth and families.
• Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
• Develop systems of accountability and ensures that the policies and procedures of the agency are alive and delivered consistently throughout the program. When necessary will identify the need for corrective action. Assists with internal quality improvement investigations, as needed.
• Provides effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
• Ensures that treatment services are provided to all youth and families 24/7 in keeping with COMAR, CARF and agency standards. Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e. transportation, crisis support, behavior management and education.
• Oversees the supportive resources for the program, i.e. recreation, to ensure maximum benefits of integration. Provides support to the unit supervisors and social workers with regard to the coordination and implementation of the activity schedule and programming for the living unit that supports the treatment modality, while ensuring a diverse offering of opportunities for youth exposure and participation, as well as clear expectations to staff about their role to facilitate.
• Embraces the concept of a family driven and youth guided care setting, ensuring that youth and families are integral partners in the treatment of the residents.
• Creates an environment that invites families to engage in and enhance the services provided to youth and advancing a philosophy that supports an ongoing commitment to the youth and family, promoting individualized and culturally competent services, eliminating blame and supporting the strength of each and every family member.
• Work in and with the local communities, fostering collaboration and partnerships with community resources and support networks in the effort to reconnect youth and families to the natural supports that are available to them.
• Fulfills the responsibly of Administrator On-Call on a rotating basis
• Accountability for Others
• Accurate Listening
• Attitude toward Honesty
• Commitment to the Job
• Consistency and Reliability
• Developing Others
• Emotional Control
• Empathetic Outlook
• Handling Stress
• Human Awareness
• Leading Others
• Monitoring Others
• Practical Thinking
• Relating to Others
• Role Awareness
• Frequent Interaction with Others
• Bilingual Capabilities
Supervisory Responsibility: Demonstrates adaptive leadership through supportive coaching and mentoring to direct care, supervisory staff and therapists through regular administrative supervision and training opportunities. Integral person responsible for the professional development of the department, recognizing the importance of addressing vicarious trauma for staff. Responsible for providing regular feedback and annual evaluation for unit supervisors and therapists.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
In the nature of being at a residential and school living environment there may be times you experience conditions in which challenging behavior can be exhibited from our youth to include but not limited to, physical agitation, physical violence and/or emotion outburst.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work: This is a full-time position. This position regularly requires flexible work hours based on the needs of the program to include evening and weekend work. Eligible for flex schedule. Non-essential for inclement weather.
Travel: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. This position is responsible for supervisory oversight of multiple locations.
Required Education and Experience
• Master’s Degree from an accredited college or university in behavioral sciences, human services or social services field and 3 years’ experience of employment in the aforementioned fields that demonstrates supervisory and case management experience
Preferred Education and Experience
• Clinical Licensure to include LGSW, LCSW-C, LGPC, LCPC
• Fluency in both Spanish and English
Additional Eligibility Qualifications
• Ability to effectively express ideas clearly and concisely, orally ad in writing; computer literate.
• Able to develop effective behavioral interventions and strategic using sound, objective decision making.
• Ability to organize staffing and therapeutic programming.
• Able to engage children in positive decision making.
• Ability to supervise staff to ensure they engage children in a positive and effective manner.
• Able to work cooperatively with others.
• Support BCC’s core values of safety, integrity, empathy and impact through their behaviors.
• CPR/First Aid
• Valid Driver’s License
• Federal and State Fingerprinting Background Checks
• Drug screening (Pre-Employment and Random)
How to Apply
To apply, please submit your resume (required) and cover letter (required) using the application buttons below.
To view a summary of employee benefits and learn more about our company culture, visit www.boardofchildcare.org/careers.
The Board of Child Care is an equal opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.