Wednesday, April 18

6:30 p.m. Networking Dinner

Dutch Style


Thursday, April 19

8-9 a.m. Breakfast


9-9:30 a.m. Welcome & Introductions


  • Rehana Absar, associate director of the Center on Leadership, Alliance for Strong Families and Communities
  • Jesse McLean, executive director of Western Pennsylvania, Pressley Ridge 


9:30-10 a.m. Update on A National Imperative: Joining Forces to Strengthen Human Services in America

Presenter: Ron Clewer, COO, Alliance for Strong Families and Communities


10:10 a.m.-Noon Staff Engagement and Retention


  • Paul Dann, executive director, NFI North 
  • Rachel Medvin, senior consultant, CCI Consulting 
  • Kimberly Sanders, president, Ukeru Systems  
  • Peter Shubiak, executive vice president/chief culture and integration officer, Woods 


Noon-1:15 p.m. Lunch


1:15-2:15 p.m. Strategic Planning

Presenter: Marlena Torres, COO, Children's Home Society of Washington 


2:25-3:25 p.m. Infusing Innovation and Creativity in Your Organization


  • Darla Poole, COO, Auberle 
  • Frank Kros, executive vice president and COO, The Children’s Guild 


3:25-3:35 p.m. Break

Sponsored by Woods


3:35-5 p.m. Real Talk for COOs: What’s Keeping You Up at Night?


  • Frank Kros, executive vice president and COO, The Children’s Guild 
  • Regina McDevitt, COO, Partnership for Families, Children, & Adults  


5:30-6:15 p.m. Networking Reception

Sponsored by Mutual of America



Friday, April 20

8-9 a.m. Breakfast


9-10:30 a.m. CEO/COO Dance Party: The Push and Pull Partnership when Executing a Strategic Effort 


  • Terri Bailey, COO, John Boner Neighborhood Centers 
  • James Taylor, CEO, John Boner Neighborhood Centers 


10:30-11:30 a.m. Addressing the Wellness Needs of Direct Service Staff

Presenter: Raquelle Solon, business solutions engineer, FEI Behavioral Health


11:30 a.m.-Noon Key Takeaways & Next Steps