Session 1: April 19 or 20 from 10 a.m.-2 p.m. CT
Session 2: April 26 or 27 from 10 a.m.- 2 p.m. CT

Fees include both sessions:

  • $50 for Alliance members
  • $75 for nonmembers

Register Online

FEI Behavioral Health is hosting a comprehensive crisis management training designed for behavioral health professionals interested in joining its crisis responder network. This training is ideal for affiliates in FEI's employee assistance program (EAP) provider network interested in receiving additional compensation by providing support to individuals affected by crisis events. 

Training Details

FEI Crisis Responder Training prepares participants for their roles as on-site Family Assistance Representatives (FAR), as Crisis Support Counselors (CSC) and/or Family Information Counselors (FIC).
Participants will learn:

  • Best practices across industries when responding to mass casualty events
  • Roles and responsibilities associated with Family Assistance Support (developed according to the Aviation Disaster Family Assistance Legislation)

This eight-hour training is delivered via two four-hour webinar sessions (there are two date options available for each session). Those who are trained become eligible to earn up to eight continuing education units (CEUs).

About the FEI Crisis Responder Network

FEI, the Alliance for Strong Families and Communities' social enterprise, is an international leader in crisis management services and seeks trauma specialists for its crisis responder network. Crisis responders participate in short-term contract work in response to mass casualty events such as natural disasters, terrorist attacks, and aviation accidents. To become part of the network, individuals must be trained by FEI and will be required to attend this FEI Crisis Responder Training.

Those actively deployed in support will be compensated $75-$90 per hour depending on the level of clinical care provided as requested by the customer. In addition, FEI provides the option to work remotely through its Virtual Contact Center (VCC).

Learn more about the FEI Crisis Responder Network and Crisis Responder roles online.

Learning Objectives

  • Overview of FEI Behavioral Health
  • Overview of the Federal Family Assistance Plan for Aviation Disasters
  • Crisis support roles/locations
  • Communicating with traumatized individuals
  • Setting up the family support hotel
  • Self-care and personal resilience

Who Should Attend

  • Behavioral health professionals (master's level or above)
  • FEI employee assistance program affiliates
  • FEI crisis responders


Vivian Marinelli
Senior Director of Crisis Management Services
FEI Behavioral Health

Vivian Marinelli is the senior director of crisis management services for FEI Behavioral Health. Vivian holds a doctorate in clinical psychology and is a licensed psychologist in Wisconsin. She brings over 20 years of work in direct clinical services specializing in trauma and grief counseling to her position, which focuses on assisting individuals involved in critical incidents. 

Marinelli has provided support to the families and individuals directly impacted by many mass casualty disasters including Egypt Air 990; Saudi Arabian Flight 115; AirTransat Flight 236; Colgan Flight 3407; UPS Flight 6; 9/11 terrorist attacks; bombings in Islamabad and Jakarta; hurricanes Katrina, Rita, Irma, and Maria; Superstorm Sandy; Boston Marathon bombings; Sikh Temple shooting; and Sony data breach.

As the senior director of crisis management services, she is responsible for leading and directing a full complement of emergency support services for corporate customers including review of existing emergency response and family assistance plans to ensure operational feasibility and consultation with customers on emergency preparedness, crisis response, and family assistance issues in accordance with industry requirements, company policies, and procedures. She also oversees the internal and external FEI Crisis Support Team to ensure a high level of response capability. 

Marinelli has been the principal architect in designing, developing, and continuing to oversee a highly successful team of specialists focused on supporting the critical needs of individuals, families, and communities during disasters. She is recognized as a subject matter expert in community and organizational emergency response and provides customized training for teams throughout the world.

Direct questions to Carol Hill, crisis management operations specialist, FEI Behavioral Health