Job Title
Workforce Development Program Manager
Northern Virginia Family Service
Oakton, VA
Listing Start Date
Listing End Date
Position Summary
Workforce Development programs at NVFS consist of a spectrum of services designed to work in partnership with individuals interested in improving their career prospects, ultimately creating greater economic stability for families. NVFS workforce services are asset -based, trauma-informed and community based, meeting clients where they are to maximize accessibility and success. Services are available in English and Spanish. The Workforce Development Program Manager will coordinate and oversee all aspects of workforce programming, except Training Futures. Services include, but are not limited to: Navigation services which are overlaid across multiple NVFS service areas as well as through a fee-for-service program, TeamUp, offered to corporate partners to support their frontline employees, Vehicles for Change, and a Community-based program currently under development. Specifically, the Program Manager will be responsible for policies, procedures, staff supervision and training, as well as overseeing the compliance, reporting and quality of service delivery. Workforce programs are fast growing and a successful candidate will have a future-focused mindset, working closely with the Director of Workforce Development to manage new program approaches and further grow services to meet the ever-changing needs of the Northern Virginia community, while being tirelessly focused on quality assurance of existing services. The Program Manager is expected to represent the Agency positively to the community, interpreting Agency services to other agencies, and public groups. Specifically, this Program Manager will oversee all navigation services, currently integrated with Bridging Affordability, RHAP, Moving to Work, and TeamUp as well as work closely with the Director of Workforce Development and the Training Futures Program Manager to build a successful community-based training approach. All NVFS employees are expected to demonstrate the organizational values and sensitivity to the diversity of the organization’s client base. Essential Job Duties: Staff Supervision and Development: Identify and fulfill staffing needs; prepare and conduct timely staff performance evaluations; approval of timesheets, leave and reimbursement requests, develop ongoing staff training to enable direct service staff to deliver client service effectively. Build and maintain a strong functional team through effective recruiting, training, coaching, feedback and team building. Supervise program staff including regular individual and group staff meetings and case consultation; monitor data collection for quality, consistency across staff and completeness. Conduct regular and timely supervision according to established program guidelines. Identify and work with Director on reviewing issues that are affecting staff, their work with clients, and the integrity of the programs. Client Service Delivery: Monitor client flow from initial client meeting through on-going client/staff relationship to ensure service quality. Oversee the management of direct assistance funds. Assist in the development of new program services. Maintain functional knowledge of NVFS programs and coordinates the collection and organization of information on community resource for use by all workforce services. Compliance and Reporting Requirements: Ensure that service delivery is of high quality and performed according to and within the NVFS mission, policy and procedure directive, trauma-informed, best practice standards, and contractual requirements. Prepares narrative and statistical reports to the Agency and monitors contracts measuring program effectiveness, file organization and consistency. Assures that reports to jurisdictions occur in the contractual periods and critical incident reports are completed and submitted. Responsible for goals and objectives of contract for programs; includes NVFS outcomes and reporting. Meeting and Community Outreach/Resource Participation: Represent NVFS externally, and participates in community partnership meetings as appropriate. Act as liaison with community, civic, and business groups on behalf of workforce development programs; participates in appropriate community task force committees; develops and monitors public relations within the scope of Agency mission and goals. Leads efforts to identify, seek relationships and organize community resources for use by workforce staff in support of client needs. Works in partnership with Director of Workforce to develop grants or contract proposals. Participate effectively and positively in required Program and Agency meetings and trainings. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have one of the following: Bachelor’s degree with at least five (5) years of relevant work experience, or Seven (7) years of professional working experience with at least three (3) years of experience in a related field At least one (1) year of experience providing direct supervision of staff preferred Experience with data collection and reporting Proficiency in Microsoft Office Suite. This description is intended to describe the essential job functions and requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Northern Virginia Family Service is an Equal Opportunity Employer and E-Verify participant.
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