Job Title
Bilingual Case Manager - Community Crisis Response
Northern Virginia Family Service
Oakton, VA
Listing Start Date
Listing End Date
Position Summary
Case Managers provide intake, information and referral, and brief assessment for all callers / assigned cases; conduct detailed assessment, treatment/intervention planning and follow-up for each assigned case management client; and serve as an advocate and liaison for and on behalf of clients as needed. The Community Crisis Response Case Manager will provide direct services to individuals and families to support the goal of addressing their crisis-related needs. This includes basic and urgent needs (such as food, clothing, supplies, medication, child care, etc.), restoring safety, and promoting well-being. The Case Manager will connect clients to existing federal, state and local resources for financial and basic needs assistance, and to longer-term resources. In light of the COVID-19 pandemic, this position will be working remotely until at least September 2021. Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions. Provide information and referral services for callers/clients; provide case management according to NVFS and program-specific service delivery models and procedures. Conduct client needs assessment to determine individual client strengths, needs, resources and support systems. Provide clients with short-term services including crisis interventions, interpretation / advocacy, goal- planning and problem solving towards crisis recovery, stabilization and future self-sufficiency. Maintain a case load of Community Crisis Response clients as assigned by Crisis Response/Case Management Coordinator. Identify and develop client-centered and stabilization-focused service plans in collaboration with clients. Research and coordinate internal and external resources that support client needs and service plans. Complete appropriate and timely documentation of services provided (e.g. progress notes, outcomes) using NVFS-approved software. Maintain client files in accordance with program/licensing/state and NVFS guidelines. Participate in regular supervision with Coordinator by providing regular updates and preparing case presentations. Ensure operations and delivery of services are effective, efficient, and in compliance with all external regulatory standards and professional code of ethics. Provide support to outreach activities as directed by Supervisor. Qualification and Additional Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties. Prefer one of the following: Bachelor’s degree in Social Work or other human services field from an accredited college or university; OR Associate’s degree with at least two (2) years of relevant work experience; OR No relevant education with at least four (4) years of relevant work experience. At least one (1) year of experience providing client services in human services environment required. Experience providing services to individuals in crisis and/or in a human services environment strongly preferred. Oral and written fluency in English and Spanish required; additional language skills always welcome. Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required. Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability May be called upon to work beyond normal working hours Successful completion of background checks required upon hire At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace. NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.
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