Job Title
Diversion Specialist (Homeless Services)
Northern Virginia Family Services
Manassas, VA
Listing Start Date
Listing End Date
Position Summary
Northern Virginia Family Service (NVFS) provides a comprehensive set of services designed to address the root cause of poverty and homelessness within the Northern Virginia area. This includes the SERVE homeless shelter which is a 92 bed, 24-hour emergency response program for households experiencing a housing crisis, and the Prince William County Community. The Diversion Specialist will work closely with community partners to quickly divert and prevent individuals and families experiencing a housing crisis from becoming homeless by providing intervention services. Additionally, the Diversion Specialist will spend considerable time with clients in immediate need and must be able to not only assess the situation but also brainstorm creative alternative solutions, and connect clients with mainstream services as needed. Diversion is a critical component of the Coordinated Entry System (CES). CES refers to the practice of conducting in-depth assessments of needs and barriers of people experiencing homelessness or at risk of experiencing homelessness, then connecting those individuals with the appropriate services and resources that will enable them to remain housed permanently. The goals are to end homelessness where it already exists, prevent it where it’s about to exist, and when it cannot be ended immediately, to ensure that services are provided to the most vulnerable individuals first whenever possible. Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions. •Conduct comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate. •Manage a caseload of clients including developing a Service Goal Plan, budgeting, and monitoring of client’s compliance with program rules. •Conduct client meetings and home visits to document progress and ensure that clients still meet program guidelines and eligibility. •Act as a liaison between individuals or families experiencing a housing crisis and supportive services, landlords, and community agencies. Collaborate with Housing Counselors, Case Managers, and other program staff to ensure client needs are being communicated and met with a holistic approach. •Enter, update, and maintain data in Homeless Management Information System (HMIS) and track and report progress. •Create and sustain community partnerships to ensure mainstream resources are being utilized by households. •Identify and establish partnerships with local landlords. •Provide mediation and advocacy with landlords, as needed. •Maintain accurate daily records, reports, and files for each client. •Refer clients to other services as needed and work collaboratively with other community providers. •Participate in outreach efforts and develop effective working relationships with other community partners and service providers; establish and maintain a network of community resources and services. •Conduct effective outreach to landlords for mediation, negotiation, and tenant relations. •Compile and prepare appropriate tenant/landlord contracts and landlord check request payments to ensure timely delivery. •Maintains client files in accordance with program requirements and NVFS guidelines. •Comply with the Standards and Ethics for Housing Counseling. •Responsible for maintaining certification CEUs if certified. •Participate in regular supervision with supervisor and provide regular updates. •Remain current on knowledge of standards and other program-related information. •Enter data for record keeping and reporting to meet relevant guidelines. Qualification Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties. •Must have one of the following: ?Bachelor’s degree in Social Work or related field from an accredited college or university; OR ?Associate’s degree with at least two (2) years of related work experience; OR ?At least four (4) years of related work experience with no relevant education. •At least one (1) year of case management experience preferred, specializing in human services. •At least one (1) year of related experience working with homeless or at-risk populations required, with demonstrated understanding of systemic issues that affect low income and marginalized people. •HUD Housing Counselor Certification required within 6 months of hire date (cost to be reimbursed by NVFS if not already certified upon hire). •CPR/First Aid certification preferred; if not certified, must be willing and able to obtain certification through NVFS-provided training. •Familiarity and/or experience with HMIS preferred. •Demonstrated ability to communicate and interact effectively with a diverse client base and landlords, including interviewing and negotiation principles and techniques. •Must have some knowledge of mathematics and accounting principles used in eligibility calculation. •Ability to appropriately assess various client cases and situations and determine most appropriate course of action to ensure conformity with established eligibility guidelines. •Oral and written fluency in English required; Spanish, Korean and/or Farsi language fluency a plus. Additional language skills always welcome. •Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required. •Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability. At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace. NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.
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