Position Summary
The NVFS Community Housing programs provide direct assistance and supportive services to support safe and stable housing for eligible households in several jurisdictions across Northern Virginia. These programs work in partnership with other nonprofit organizations, Community Service Boards and County Housing and Community Development programs.
The Case Manager assists customers in achieving eventual self-sufficiency in the areas of family systems, housing, budgeting, employment, educational training, health, and other human services, with an emphasis on long-term economic and housing stability. Community Housing uses the Housing First approach in working with all customers. Community Housing Case Managers serve community-based customers throughout the Northern Virginia region. This role primarily will be working remotely while providing some essential services which may require occasional in-person and/or in-office work.
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Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.
Conduct comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
Manage a caseload of specific customers including developing Service Goal Plan, budgeting, and supporting customers’ successes in achieving short and long term goals.
Conduct quality assurance surveys during and after the completion of the program to accurately gauge customer satisfaction.
Conduct outreach and establish network of community resources and services.
Facilitate support-educational groups to increase customers’ knowledge of relevant life skills and community resources including, but not limited to, basics of renting, fair housing, self-esteem, safety, parenting, child care, nutrition, money management, credit counseling, home maintenance, and good housekeeping skills .
Make referrals to other services as needed and work with other community providers to provide collaborative services to customers.
Conduct unit inspections to ensure compliance with safety and federal/funder regulations.
Conduct and document home visits to document progress and ensure that customers continue to meet program guidelines and eligibility.
Process re-certifications in compliance with funder requirements.
Outreach to landlords for mediation, negotiation, and tenant relations.
Monitor direct assistance that can be used for financial support, rent, utility, and security deposit payments.
Compile and prepare appropriate tenant/landlord contracts and landlord check request payments to ensure timely delivery.
Participate in regular supervision with supervisor by providing regular updates and preparing case presentations.
Maintain customer files in accordance with program requirements and NVFS guidelines.
Maintain current level of knowledge on program software and other information on housing assistance programs.
Comply with the Standards and Ethics for Housing Counseling.
Maintain certification CEUs if certified.
Qualification and Additional Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties.
Prefer one of the following:
Bachelor’s degree in Social Work or related human services field; OR
Associate’s degree with at least two (2) years of related work experience OR
At least four (4) years of related work experience with no relevant education.
At least one (1) year of case management experience specializing in human services required.
Housing Counselor and/or HQS (Housing Quality Standards) Certification a plus but not required.
Experience providing direct services to individuals in crisis strongly preferred.
Demonstrated ability to communicate and interact effectively with a diverse client base and landlords.
Oral and written fluency in English required; Spanish language fluency preferred. Additional language skills always welcome.
Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
Must have successful completion of background checks upon hire.
Must have reliable transportation to visit client homes and/or other designated community locations.
May be called upon to work beyond normal working hours.
In conjunction with our commitment to public safety and the requirements of many contracts, NVFS has implemented a COVID-19 Vaccination Policy which requires all employees to be fully vaccinated with an approved COVID-19 vaccination in accordance with applicable law. Medical or religious accommodations may be requested.
At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.
NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.