Job Title
Housing Program Manager (Moving to Work Program)
Northern Virginia Family Service
Oakton, VA
Listing Start Date
Listing End Date
Position Summary
The NVFS Community Housing programs provide services in several jurisdictions across Northern Virginia funded through federal, state, regional and local funds. The NVFS Housing programs work in partnership with other nonprofit organizations, Community Service Boards and County Housing and Community Development programs. These programs provide direct assistance and supportive services to support safe and stable housing for eligible households. The Community Housing Program Manager is responsible for the daily operations of the programs which identify and assess client and family needs; supervise case management, train and support staff; ensuring the effective monitoring and compliance of program policies and procedures as they relate to client supportive services; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met. The Community Housing Manager will be familiar with and will stay abreast of changes with the local, state and federal regulations that govern these programs. The Community Housing Manager is expected to represent the agency positively to the community, interpreting agency services to other agencies and public groups. Incumbent will also be responsible for growth, compliance and quality of service delivery, as well as maintaining successful collaboration with funders. Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Staffing and Coverage: Identify and fulfill staffing needs; work collaboratively with each staff member on talent development process to set job and development goals; approve timesheets, leave and reimbursement requests; provide ongoing staff orientation and training to enable staff to deliver client service effectively. Supervise program staff including conducting regular individual and group staff meetings and case consultation; ensure proper client to staff ratio and monitor case files for quality and completeness. Provide consultative case management to partner agency staff to ensure that service delivery is of high quality and performed according to and within the programmatic policies and procedures, and contractual/licensing requirements. Conduct regular and timely supervision according to established program guidelines. Program Coordination: Recommend program development strategies that align with best practices. Implement programs ensuring goals, objectives and outcomes are met. Ensure that service delivery is of high quality and performed according to and within the NVFS policies and procedures, and contractual/licensing requirements. Coordinate with internal and external partners relating to program management and referral processes. Client Service Delivery: Monitor cases from initial referral through discharge, promoting efficient and effective client services and administration procedures. Ensure adequate client record keeping, statistical and performance outcome reporting. Ensure that service delivery is performed according to and within the NVFS mission, policy and procedural directions, case management model, and contractual requirements. Provide direct case work in the absence of direct service staff. Compliance and Reporting Requirements: Work collaboratively with the Grants and Reporting Administrator and/or Government Grants Manager in order to: provide input to prepare narrative and statistical reports to the Agency measuring expenditures, outcomes and program effectiveness; ensure that program maintenance of data in the Homeless Management Information System (HMIS) and MARS/ETO meets or exceeds requirements in assigned program areas. Meeting/Community Outreach/Resource Participation: May act as liaison between: Housing Department and Finance. Agency and County’s Housing Management Teams Agency and County’s Homeless Services Teams Agency and HOPWA services local agencies Coordinate programmatic activities such as developing outreach materials. Fulfill agency and funding requirements for participation and presentations at community events, meetings, workshops and conferences. Qualification and Additional Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties. Bachelor’s degree in Social Work or related field from an accredited college or university required. Must have at least two (2) years of related work experience in each of the following: Program management experience specializing in human services; Supervisory experience providing direct supervision of staff; Experience working with homeless or at-risk populations with demonstrated understanding of systemic issues that affect low income and marginalized people. Experience within the working community continuum of care a plus. Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required. Oral and written fluency in English required; additional language skills always welcome. Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability. Successful completion of background checks upon hire. May be called upon to work beyond normal working hours. In conjunction with our commitment to public safety and the requirements of many contracts, NVFS has implemented a COVID-19 Vaccination Policy which requires all employees to be fully vaccinated with an approved COVID-19 vaccination in accordance with applicable law. Medical or religious accommodations may be requested. At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace. NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.
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