April 18 at 6 p.m. CT-April 20 at Noon CT


  • $375 for members
  • $475 for nonmembers
Register Online


As our sector continues to adapt to our ever-evolving world, we must do so in a way that ensures the health of our organizations and a positive culture. This roundtable will focus on the COO's role in promoting organizational health and culture to optimize performance and achieve key goals. Attendees will also have an opportunity to engage in additional discussion on top of mind challenges and opportunities with their peers.

The Alliance for Strong Families and Communities' COO Roundtable is the premier peer learning and networking opportunity for senior executives, including COOs and vice presidents, who are responsible for operations within a human-serving organization. The roundtable’s sessions are delivered by colleagues and industry thought leaders who understand the unique challenges and opportunities of nonprofit organizations.


Employee Engagement: Strategies to Advance Organizational Health
Because employee engagement is critical to organizational health, this session will focus on the strategies and tactics organizations inside and outside of our sector are using to effectively engage their staff. In addition, learn what tools are available to assess critical factors of employee engagement and practical steps COOs can take to start sustaining their engagement efforts. Presenters include:

  • Paul Dann, executive director, NFI North 
  • Rachel Medvin, senior consultant, CCI Consulting 
  • Kimberly Sanders, president, Ukeru Systems  
  • Peter Shubiak, executive vice president/chief culture and integration officer, Woods 

Read their bios online.

Flying the Plane While You’re Building It: An Organization’s Approach to Operationalizing Its Strategic Plan
Marlena Torres, COO of Children's Home Society of Washington will share her organization's experience in partnering with The Bridgespan Group to operationalize its strategic plan focused on creating an integrated hub in seven different communities that will provide comprehensive services to children from birth to age 12. Hear the implications for the COO's role in moving a strategic effort forward.

CEO/COO Dance Party: The Push and Pull Partnership when Executing a Strategic Effort 
Hear from real life CEO/COO duo James Taylor and Terri Bailey from John Boner Neighborhood Centers on what it takes for a successful CEO and COO partnership to move strategic efforts forward. They'll candidly share the challenges and opportunities their respective roles present.

Secondary Trauma and Resilience for Front Line Staff
In this session, Raquelle Solon of FEI Behavioral Health will help COOs reframe work-life balance as it pertains to workplace stressors and helping employees increase resilience factors. Areas of interest will include:

  • Defining what secondary trauma is and how it affects the organization
  • Identifying work-life balance for direct service staff
  • Exploring ways to support the workforce and increase resilience
  • Emphasizing the importance of workplace benefits such as an employee assistant program (EAP) to maintaining mental health

Participants will consider how they can encourage and integrate these ideas in their own organizations.


Wednesday, April 18

6:30 p.m. Networking Dinner

Thursday, April 19

8-9 a.m. Breakfast
9-9:30 a.m. Welcome & Introductions
9:30-10 a.m.
National Imperative Update
10-10:10 a.m.  Break
10:10-Noon  Staff Engagement and Retention
Noon-1:15 p.m.  Lunch
1:15-2:15 p.m.  Strategic Planning
2:15-2:25 p.m.  Break
2:25-3:25 p.m.  Infusing Innovation and Creativity
 3:25-3:35 Break
3:35-5 p.m.  Real Talk: What’s Keeping You Up at Night?
5:30-6:15 p.m.  Networking Reception

Friday, April 20

8-9 a.m.   Breakfast
9-10:30 a.m.
  CEO/COO Dance Party 
10:30-11:30 a.m.   Wellness Needs of Direct Service Staff
11:30 a.m.-Noon
  Key Takeaways & Next Steps


Choices Coordinated Care Solutions
7941 Castleway Drive
Indianapolis, IN 46250


Hyatt Place Indianapolis/Keystone
9104 Keystone Crossing
Indianapolis, IN 46240

The Alliance has arranged a special room rate of $139 for single or double occupancy, plus applicable taxes. Make reservations online, or call the hotel at 317-843-0064 by March 23, 2018 and mention the Alliance COO Roundtable to receive the discounted rate. 

Contact Ann Koerner, associate at the Alliance, with questions or for more information.