• Health and Well-Being
  • Safety and Resilience
  • Educational Success

There has been a significant effort across the U.S. for human services organizations to become trauma-informed and provide trauma-informed services for their clients. Trauma-informed care often necessitates a sizable shift in the culture of an organization that can be difficult to achieve without the full commitment from leadership and staff. During this panel presentation, participants will hear from three organizations that have embarked on the journey to change their practices, as well as their organizational culture, to reflect trauma-informed principles. These examples will include changes that occurred at the recipient, staff, and organizational levels, and will illustrate how systemic efforts to promote resilience at all levels can positively impact outcomes for clients and staff. 


  • Jennifer Jones, director, Change in Mind Institute at the Alliance for Strong Families and Communities


  • Carrie Carl, chief of strategy, Villa of Hope
  • Julie Carlberg, chief program officer, Maggie’s Place
  • Luke McDonough, clinical and behavioral health coordinator, Pressley Ridge
  • Andrea Roberts, program director, Pressley Ridge

Jennifer Jones
Director of the Change in Mind Institute
Alliance for Strong Families and Communities

Jennifer Jones currently serves as the director of the Change in Mind Institute at the Alliance for Strong Families and Communities. The Change in Mind Institute helps forward-thinking human-serving organizations put the latest brain science research into real-world practice to create better outcomes for children, families, and communities.

Previously, Jones led the Alliance’s Change in Mind initiative, a partnership between the Alliance, the Palix Foundation in Alberta, Canada, and the Robert Wood Johnson Foundation to infuse, align, and accelerate brain science research into nonprofit agency practice, policy and systems. The Change in Mind initiative has demonstrated capacity infusing brain science and research-based innovative applications into programs and organizations and identified the longer-term opportunities and challenges of doing so at the systems and policy levels.

Prior to her positions with the Alliance, Jones served as the associate director of the Wisconsin Children’s Trust Fund (CTF) and led the agency’s efforts on adverse childhood experiences. Jones was also responsible for CTF’s strategic planning, public policy, and communications efforts. For her last two years at the agency, Jones served as interim executive director and coordinated all activities related to the governor-appointed Child Abuse and Neglect Prevention Board. Preceding her positions with the CTF, Jones served as the communications specialist in the Secretary’s Office at the Wisconsin Department of Children and Families and as a child welfare policy advisor in the Wisconsin Division of Children and Family Services.

Jones is currently on the Hunger Task Force Board of Directors. She received her bachelor’s in social work from Marquette University and master’s in social work from the University of Wisconsin-Madison. 

Carrie Carl
Chief of Strategy
Villa of Hope

Carrie Carl has been serving youth and family survivors of trauma and chronic stress for over 20 years at Villa of Hope. She joined the field as a residential counselor and teaching assistant in 1994, and since then, she has helped usher the Villa through decades of growth and change. Carl moved into social work in 1998, followed by clinical administration, operational leadership of residential programs, and in recent years, strategic leadership of psychiatry, psychology, and medical services; Villa of Hope School; and organizational development. Presently Carl supports agency-wide strategy work as the chief of strategy. Carl’s practice includes Villa of Hope youth, families, staff, work teams, and the community. She is a certified trainer of the Sanctuary Model and Therapeutic Crisis Intervention (TCI), and she enjoys developing original training curricula of her own for new and seasoned staff. In the community, Carl has been a repeat guest speaker for Rochester Global Connections, teaching international visitors about human services in the U.S. She graduated in November 2016 from the Northstar Network Healthcare Business Academy Fellowship Program.

Julie Carlberg
Chief Program Officer
Maggie’s Place

Julie Carlberg is a dynamic and passionate leader with over 15 years of experience in nonprofit social services and education. She is currently serving as the chief program officer at Maggie’s Place. Overseeing the programs across all six homeless shelters and a Family Resource Center providing organizational oversight, best practice leadership, compliance, program creation, implementation and evaluation as well as grant writing and management. Her work at Maggie’s Place as nonprofit leader has helped families become resilient, stay together and change their lives. Most recently, incorporating a trauma responsive service delivery model that builds trust and includes the Strengthening Families Five Protective Factors. In her role as a college and career readiness coordinator, she designed and implemented curriculum to foster students’ college success. In her role as a middle and high school classroom teacher she maintained an engaging classroom and taught life-long learning skills. Currently, she also serves a virtual advanced placement economics teacher and has designed and implemented a rigorous curriculum for an online platform.

Luke McDonough
Clinical and Behavioral Health Coordinator
Pressley Ridge

Luke McDonough is the senior coordinator of program services for the Pressley Ridge Day School Pittsburgh. The Day School is an Approved Private School (APS) and Partial Hospitalization Program (PHP) located in Pittsburgh.

Andrea Roberts
Program Director
Pressley Ridge

Andrea Roberts is the current program director at the Pressley Ridge Day School Johnstown. The Day School is a licensed, private academic school service youth with social and emotional disturbances and autism in Western Pennsylvania.