• Educational Success
  • Organizational Excellence

High turnover and vacancy rates among direct support professionals are ascribed to low wages and less than ideal work conditions. It’s creating a workforce crisis in the health and social services sector. Simply raising wages is not always a practicable solution. Instead, organizations need to think more broadly about organizational culture.  

Learn about how one nonprofit organization is taking a unique approach in creating and sustaining an intentional organizational culture that is aligned with its strategies and objectives, particularly in its realignment with the principles and practices of population health and employee engagement and development.

Learning Objectives:

Attendees can expect to learn about the design and implementation of innovative initiatives pertaining to employee engagement, retention, and development in the context of business strategies and organizational culture, including, but not limited to: 

  • Career Pathways 
  • College Degree Cohort Programs 
  • Mentoring Programs 
  • Social Innovation Labs 
  • Equity, Diversity, and Inclusion Initiatives 
  • Trauma-informed Support Program & Approaches 
  • Enhanced Employee Benefits 


  • Tine Hansen-Turton, president and chief executive officer, Woods Services 
  • Dawn Diamond, senior vice president of strategy and transformation, Woods Services 

Tine Hansen-Turton 
President and Chief Executive Officer 
Woods Services 

Tine Hansen-Turton, president and CEO of Woods Services, has more than 20 years of experience in health and human services senior management, executive leadership, and consulting. She has founded and led several nationally recognized organizations and trade associations. A proven results-oriented strategic leader, Hansen-Turton is known for being an effective change agent and policy and health and human services systems reform advocate.  

For the past two decades she has been instrumental in positioning nurse practitioners as primary health care providers globally. She serves as the founding executive administrator for the Convenient Care Association, the national trade association for over 2,200 private-sector retail clinics. Hansen-Turton teaches public and social innovations, leading non-profits, and health policy at University of Pennsylvania Fels Institute of Government and School of Nursing.  

Hansen-Turton is the founder and publisher of a social impact/innovation journal and has co-published eight books. She has received several advocacy and leadership awards, including the prestigious Eisenhower Fellowship, Business Journal 40 under 40 Leadership and Women of Distinction Awards. She received her bachelor of arts from Slippery Rock University, her masters of government/public administration from University of Pennsylvania Fels Institute, and her juris doctor from Temple University Beasley School of Law. 

Dawn Diamond 
Senior Vice President of Strategy and Transformation 
Woods Services 

Dawn Diamond is a seasoned professional with a broad range of work experiences. In her role as senior vice president of strategy and transformation at Woods Services, she is responsible for driving Woods forward and inspiring a culture that embraces change. She leads special projects for Woods Services and partnership development around new, emerging, and transformational business opportunities. 

Diamond holds a master of science in industrial/organizational psychology from Florida Institute of Technology and a bachelor of arts in psychology from Salisbury State University in Salisbury, Maryland.