Track: All

The Solutions Showcase is uniquely designed to provide conference participants with an exclusive opportunity to evaluate solutions and ask questions in a low-pressure environment. Using a speed networking format, participants will learn about innovative solutions and proven models to increase operational efficiency, improve outcomes, and achieve systems change. Presenters will share new products, services or data, and answer your questions during a series of multiple, short rounds. Come experience variety and liveliness at this interactive session.

New Solutions for Employees’ Professional Development

The Alliance for Strong Families and Communities’ learning community will provide organizations with multiple opportunities to develop their employees. The informal learning through communities of practice that already exists on myAlliance will be complemented by live webinars a catalog of on-demand learning opportunities for members and nonmembers.

In this Solutions Showcase presentation, find out how you can help your employees take advantage of these new professional development opportunities. They will be able to explore topics around the Commitments of High-Impact Organizations, safety and resilience, health care, NTI’s Adoption Center curriculum for child welfare and mental health practitioners, and more. If you want to maximize your Alliance membership benefits, provide professional development to your employees, and explore other learning options at the Alliance, this session is for you.

Learning objectives:

  • Ways to provide employees with professional development opportunities that are included in Alliance membership
  • Preview NTI’s Adoption Center learning modules for child welfare practitioners and mental health practitioners
  • Additional ways to take advantage of the Alliance’s learning management system technology


  • Hope Liu, director, organizational learning, Alliance for Strong Families and Communities

Attract, Retain, and Reward High-Level Management with a Creative Retirement Benefit Alternative

Many nonprofit employers struggle with competing in the employment market. What an organization may lack in salary, it may be able to make up in benefits. When attracting and retaining high-level management, organizations may have to get creative with benefits while remaining compliant with the Employee Retirement Income Security Act (ERISA) and the Department of Labor. There are tools outside of the traditional matching formula in a 401(k) or 403(b) that can be used for this purpose.

Learning Objectives: 

  • Learn about 457(b) deferred compensation plans
  • See what other ways your employer contribution could be structured to reward key employees 


  • Cynthia G. Pierce, vice president, national group accounts, Mutual of America
  • Sara Ann Wiencken, vice president, Mutual of America

How to Choose a Good Broker

Typically, insurance companies offering coverage to nonprofits work through insurance brokers to provide their coverages. But what is the primary role of an insurance broker? What are some of the qualities your broker should have? How do insurance brokers get paid?

This Solutions Showcase presentation will explain the important role that brokers play in securing coverage. It also will help participants better understand why working with a broker is to their advantage and how to choose a good broker for their organizations’ insurance needs.

Learning objectives:

  • An insurance broker’s role, needed qualifications, and payment model
  • The value that insurance brokers can provide and how to choose a good one
  • How to determine the best way to secure insurance coverage


  • Eileen Robillard, senior underwriter, Nonprofits Insurance Alliance

Outside the Hospital: Outcomes-Focused Data Tools 

Athena Software will be sharing new developments that have been made to improve the way clients are able to engage with their care. Through the client management system, Penelope, a focus has been placed on creating ways for the client to be more active in their service delivery. For example, with the addition of a patient portal, patients now can complete assessments on their phones.

Over almost two decades of providing data solutions for social service agencies, Athena has realized that many organizations have found themselves in the position where they are using a medical electronic health record (EHR) for a broad scope of programs that exist far beyond the physician’s office. While these platforms (along with behavioral health products) are typically powerful tools, they are usually medical-first solutions with an emphasis on biometrics and primary care. Athena has stepped forward to help organizations explore what is possible with solutions that are built from the ground up with a focus on counseling and case management, with off-the-shelf tools for the wraparound services these programs often entail.

In this discussion, Athena will share how a patient-centric, multi-service system can answer the question “How are all the services we are providing working together to help an individual or family get from A to B?” And perhaps we’ll make it easier to satisfy funders along the way.

Learning objectives:

  • How to use technology to increase client engagement in services
  • Ideas for automating processes to reduce administrative tasks
  • Techniques for thinking about the impact data structures have on reporting options


  • Micah Gold-Utting, account executive, Athena Software

Building Data Systems to Focus on Results for Expectant and Parenting Youth in Foster Care and their Children

Addressing the needs of Expectant and Parenting Youth in Foster Care (EPY), preventing future child welfare system involvement for their children, and reducing disparate outcomes requires timely and accurate data. This presentation will explore strategies, such as maximizing recent legislation including the Family First Prevention Service Act, that use the systematic collection and usage of data on EPY. However, there currently aren’t any standards regarding the data child welfare systems should be collecting on the characteristics of EPY, their strengths and needs, the services they are receiving, or the quality of those services. 

Using the recently released Expectant and Parenting Youth in Foster Care Systems Leaders Data Tool Kit as the basis for discussion, participants will explore how system leaders can begin to build or strengthen existing data systems by implementing recommendations from the tools. Participants will also discuss how the Family First Prevention Services Act can be leveraged to accelerate and support the implementation of data collection and utilization strategies related to EPY and their children and how data can be used to inform policy and practice so that resources are aligned to meet their needs. 

Learning Objectives: 

  • Explore strategies and ideas for the collection of data to track, measure, and improve well-being outcomes for EPY and their children
  • How the Family First Prevention Services Act can be leveraged to accelerate and support the implementation of data collection and utilization strategies related to EPY and their children
  • Implications for the child welfare system, other public systems, researchers and community-based service providers


  • Tammi Fleming, senior associate, The Annie E. Casey Foundation

Connectedness, Skills, & Support: Tools to Combat the Increasing Rate of Teen Suicide

There is national concern about the growing rates of death by suicide in adolescents and young adults. According to the Centers for Disease Control and Prevention, suicide is the second leading cause of death nationwide in young people ages 10-24. Tragically, the trend is going in the wrong direction, with more U.S. adolescents and young adults in psychological distress, experiencing major depression and suicidal thoughts, and taking their own lives—but there is hope and there are resources to combat this crisis. There is evidence to show that the individual and population-level solutions include promoting connectedness, teaching coping and problem-solving skills, and identifying and supporting those at risk.

For more than 30 years, Boys Town crisis counselors have been the supportive voice at the other end of the line, fielding more than 10 million calls, texts, chats, and emails. They’ve worked with more than 300,000 people who were contemplating suicide and prevented 11,000 suicides in progress. The Boys Town National Hotline is accredited by the American Association of Suicidology and part of the National Suicide Prevention Lifeline network. Ten years ago, concern about the specific needs of teens led to the creation of a free resource called “Your Life Your Voice.” Learn how to access YLYV tools to improve the safety and well-being of young people in your community and potentially save a life.

Learning Objectives:

  • Explore a teen-specific interactive, web-based resource and how it can lead to improved self-help skills and well-being in young people at risk of self-harm
  • Discover concrete strategies and tools to empower parents, mental health providers, school leaders and other interested adults caring for young people
  • Discuss the impact and analysis of user data and the potential to concentrate and inform community response to prevent suicide


  • Lisette Burton, vice president of advocacy & public policy, Boys Town


Lisette Burton
Vice President of Advocacy & Public Policy
Boys Town

 Lisette Burton is the vice president of national advocacy and public policy for Boys Town, where she advocates for effective federal and state policies related to child welfare, juvenile justice, education, and health. Burton regularly facilitates conversations and shares policy and practice insight and expertise with local, state, and national audiences. She started her career by providing direct service to young people and their families and then worked as a community organizer, which heightened her personal and professional passion for effective systems of care. Burton received her bachelor’s in science from the Eberly College of Science at Penn State University. She earned her law degree at the University of Maryland Carey School of Law, where she was a Leadership Scholar and Schweitzer Fellow, a pro bono law clerk representing children with special needs, a student attorney at the National Association of the Deaf, and a legislative intern with the U.S. Senate Health, Education, Labor, and Pensions Committee.

Tammi Fleming

Senior Associate
The Annie E. Casey Foundation

Tammi Fleming is currently a senior associate at The Annie E. Casey Foundation in Baltimore. Her work at the foundation is focused on preventing untimely pregnancies in youth and young adults and supporting the developmental needs and networks of supports for young parents. She has an interest in integrating comprehensive reproductive health and parenting support strategies in public systems and institutions. Fleming is also a member of the Jim Casey Youth Opportunities Initiative national team.

Prior to coming to the foundation, Fleming was the director of the Plain Talk National Replication Center at Public Health Management Corporation in Philadelphia. She served in a similar capacity at Public/Private Ventures. Fleming’s career spans over 25 years from her work as a community organizer in New Orleans, to her work developing and implementing multiple community-based health and social service initiatives. 

Fleming possesses an extensive array of skills including as a trainer and facilitator. She earned her doctorate in Public Health from Walden University. Her dissertation research focused on examining the role of structural fidelity in replication outcomes of evidence-based programs.

Hope Liu
Director of Organizational Learning
Alliance for Strong Families and Communities

Hope Liu joined the Alliance for Strong Families and Communities as its director of organizational learning in 2018. In this role, she is responsible for creating an enterprise-wide learning solution that supports and enhances the development of the Alliance network and professionals in the human-serving sector through learning.

She earned her doctorate in curriculum and instruction from Virginia Tech, focusing on instructional design models and curriculum for varied instructional environments, including online, blended, and face to face. In Milwaukee, she has worked in the financial services industry, nonprofit sector, health care sector, and, most recently, higher education. She previously was the dean of the School of Continuing and Online Learning at Cardinal Stritch University. A certified DDI facilitator and experienced online learning expert, Liu brings her love of learning (and the challenges inherent to it) to the Alliance.

Cynthia G Pierce 
Vice President of National Group Accounts
Mutual of America

Cynthia Pierce is the relationship liaison nationally for the Alliance for Strong Families and Communities and a chartered retirement plan specialist.  Mutual of America is a longtime trusted partner and promoter of the Alliance mission. Mutual of America is an expert provider of retirement plan services across the country.

Micah Gold-Utting
Account Executive
Athena Software

Micah Gold-Utting works at Athena Software to support organizations with their data system evaluations. Leveraging his background in public relations data systems and enterprise procurement, Gold-Utting has extensive experience in helping organizations manage complicated funding structures and grantor requirements.

As part of his focus areas at Athena, Gold-Utting has worked closely with organizations running maternal home visiting programs to understand how to manage their data across multiple funders with diverse reporting requirements. This structure translates laterally to many different service verticals and can be applied to organizations serving a wide array of different populations. The organizations Gold-Utting has worked with over the last year include faith-based groups such as Agape Child & Family Services and government organizations such as the Philadelphia Department of Public Health.

Specifically, Gold-Utting is passionate about process optimization and legitimately gets excited about finding efficiencies in workflow. As such, he’s always down to discuss organizations data challenges.

Eileen Robillard
Senior Underwriter
Nonprofits Insurance Alliance

Eileen Robillard, CPCU is a Senior Underwriter for Nonprofits Insurance Alliance. She is graduate of St. John Fisher College in Rochester, NY with a Bachelor’s in Economics and Business Management and quickly transitioned into commercial insurance from there. Eileen has an extensive underwriting background that spans from contractors to manufacturing firms. The last seven years she’s has focused explicitly on 501c(3) nonprofit organizations with a specialization in child welfare organizations.  In her spare time she plays the French horn with the Tipp City Community Band and was previously the treasurer for a small nonprofit performing arts group in Rochester NY. 

Sara Ann Wiencken
Vice President
Mutual of America

Sara Ann Wiencken, CRPS, joined Mutual of America in 2011.  She oversees the Indianapolis field office operations.  Ms. Wiencken has completed FINRA Series 7 and Series 63 requirements and holds applicable insurance licenses in Indiana, Kentucky, and Ohio.