Track: Organizational Excellence
Format: Project-Based

Participants will hear the story of how Villa of Hope’s mental health outpatient clinic evolved into an integrated treatment model from conception to sustainability and building consultation and technical assistance services for other community-based organizations in the region.

Learn about the types of process changes that have the best opportunity to drive value and fundamental practices necessary for a successful value-driven integrated model of care. In using the project-based format, the experiential design of this workshop will allow presenters to use real examples and use concepts presented to discuss solutions and options for advancing their own value-driven strategy.

Learning Objectives:

  • Building a sustainable clinical integration and coordination mode
  • Using evidence-based models
  • Prioritizing patient engagement, coordination and navigation
  • Formalizing relationships with other providers for comprehensive care delivery model
  • Service contracts for consultation/implementation and training for community partners


  • Saarah Waleed, chief program officer, Villa of Hope

Saarah Waleed
Chief Program Officer
Villa of Hope

Saarah Waleed has been serving people challenged with substance use disorders and mental health for over 15 years. She received her first bachelor’s in political science and economics from Karachi University in Pakistan. After moving to the U.S., she went on to receive a bachelor’s in counseling skills from SUNY Empire State College and a master’s in mental health counseling from SUNY College at Brockport. In her current role, Waleed oversees all aspects of programming at Villa of Hope including behavioral health outpatient clinics, residential programming for behavioral health and substance use disorders, home- and community-based services, addiction prevention education programming in the community, and medical and psychiatry services.