Track: Organizational Excellence

How we perceive the world is, in part, based on our experience and upbringing. These perceptions may also cause us to have biases, some of which we may not even be conscious of. Often rooted in our subconscious, implicit bias reflects our feelings and attitudes about others based on characteristics such as race, ethnicity, age and appearance. Beginning at an early age, these associations develop over the course of a lifetime and can impact our behaviors and lead to discrimination. 

This session explores the idea of implicit bias and how it can influence our behaviors. Participants will be allowed to explore these biases in a safe environment and learn how to recognize their own biases and reduce the potential for micro-aggressions. Strategies for creating a diverse and equitable workplace will be discussed.

Learning Objectives:

  • What implicit bias is and how it affects individuals and the workplace
  • How to neutralize the impact of bias on decision making
  • Strategies to more successfully embrace diversity and inclusion in the workplace


  • Terri Howard, senior director, FEI Behavioral Health

Terri Howard
Senior Director
FEI Behavioral Health

Terri Howard is a career corporate management executive with more than two decades of experience in organizational development. A key passion and area of expertise, for her, is in diversity, inclusion, and equity training and consultation. She has designed and delivered sensitive people focused training on topics including implicit bias, leadership development, bullying and harassment, teamwork, anger management, and workplace violence prevention. Howard has provided training and consultation for nonprofit organizations, Fortune 500 companies, government, and institutions of higher learning around the country. Her relaxed style and informal approach create an engaging learning environment for participants.